Privacy Policy

This policy explains what information Pikewood Agency collects through pikewoodagency.com, how we use it, and the choices you have. We wrote it in plain language. If something is unclear, email us at hello@pikewoodagency.com.

Who we are

Pikewood Agency is a small business based in Michigan. We set up websites, Google review requests and missed-call text-back for home-service businesses. In this policy, "we", "us" and "our" mean Pikewood Agency. You can reach us at hello@pikewoodagency.com.

What we collect

• What you put in our contact form: your name, business name, phone number, and, if you choose to give them, your email address, town, type of business, a message, and whether you agreed to receive text messages.
• Basic analytics: anonymous, cookieless page-view counts, such as which pages are visited and the type of device used. These do not identify you.
• Server logs: our hosting provider automatically records technical details of each request, such as IP address, browser type and the time of the visit. These logs are used for security and to keep the site running.

We do not use advertising cookies or third-party trackers on this site.

How we use it

• To respond to your request, including the free online checkup.
• To provide and support the services you hire us for.
• If you agreed to receive text messages, to text you about your request.
• To keep the site secure and working.

Text messages

If you check the box on our form, you agree to receive text messages from Pikewood Agency about your request. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Agreeing to receive texts is not a condition of any purchase. See the SMS terms in our Terms.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Service providers

We use a small number of companies to run this site and our business. They process information only on our behalf and only to provide their service to us:

• Vercel hosts this website and records server logs.
• Resend delivers the contact form to our inbox by email.
• Our CRM (customer relationship software) stores contact requests and messages so we can follow up.

The restriction on sharing mobile information and text-message consent, above, applies to these providers too.

We do not sell your information

We do not sell, rent or trade personal information to anyone.

How long we keep it

We keep contact requests for as long as we need them to respond and to work with you, and then for a reasonable period for our business records. Server logs are kept for a short time by our hosting provider.

Your choices

• Stop text messages: reply STOP to any message from us.
• See, correct or delete your information: email hello@pikewoodagency.com and tell us what you want. We will reply within 30 days.

Children

This site is not directed at children under 13, and we do not knowingly collect information from them.

Changes to this policy

If we change this policy, we will post the new version here and update the effective date at the top.

Contact

Questions about this policy: hello@pikewoodagency.com, Pikewood Agency, Michigan.